Shipping Policy
All orders are processed within 1 to 3 business days (excluding Mondays and Holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free shipping on all orders above $150 First Class Mail
Shipping costs vary upon the volume of an individual order, but table below offers a general idea of what to expect.
Shipping option
Estimated delivery time
Price
Priority Mail - 2 to 3 business days - $8
First Class Mail -3 to 10 business days -$5
Priority Express Mail - 1 to 2 Business Days - $25 (May take two days depending where in the U.S. the product is shipping to)
Local delivery
Free local delivery is available for orders over $150 within 10 mile radius.
We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
At our store front location: 1220 Executive Blvd #105 Chesapeake, VA 23320
Hours 11am - 7pm
Tuesday-Saturday
International Shipping
We offer international shipping to the following countries: currently only Canada.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. PROH Wellness Center is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at prohwellnesscenter@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
Please refer to our refund policy page for more information.
In the event that your order arrives damaged in any way, please email us as soon as possible at prohwellnesscenter@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at prohwellnesscenter@gmail.com.